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This Is Service Design Doing: Using Research and Customer Journey Maps to Create Successful Services by Marc Stickdorn, Markus Edgar Hormess, Adam Lawrence, Jakob Schneider

This Is Service Design Doing: Using Research and Customer Journey Maps to Create Successful Services

Marc Stickdorn, Markus Edgar Hormess, Adam Lawrence, Jakob Schneider

Page: 400

Format: pdf, ePub, mobi, fb2

ISBN: 9781491927182

Publisher: O'Reilly Media, Incorporated

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Books in english download free This Is Service Design Doing: Using Research and Customer Journey Maps to Create Successful Services

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